How do I return my package? Do I need to include anything?
Items purchased from Raegr website can be returned by creating a return request.
If the customer had purchased our products from other market places please contact them first , if the return window is still open
- Return must be made within 30 days from purchase date
- The goods must not have been used, Protective films on products must be intact and must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met we may not accept returned goods;
- Refunds are given for the complete cost of the product, minus any shipping charges, as Raegr.com offers free standard shipping on almost all orders.
- Return /Exchange shipping cost should be borne completely by customer.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product.
If you have installed and believe that item is faulty, we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately for a refund / replacement or within warranty period for replacement.
If you would like to return or exchange an item, please email contact us to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns..
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
For your protection we recommend that you use a tracked delivery service when returning your item back to us as we are not liable for any loss or damage while in transit.
*** ALL SALE AND PROMOTIONAL ITEMS will be eligible for Exchange or Credit Points only, No Refund applicable